Privacy Policy for NOVUS Glass (Aldergrove, South Surrey, Vancouver)

 

Effective Date: 2026/04/17

 

At NOVUS Glass (Aldergrove, South Surrey, and Vancouver locations), we value your privacy and are committed to protecting your personal information.

 

This Privacy Policy explains how we collect, use, and protect your data when you visit our website and use our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

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Information We Collect

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Personal Information

​​We only collect personal information when you voluntarily provide it, such as when you request a quote or contact us.

This may include:

• Name

• Email address

• Phone number

• Vehicle information (make/model)

• Service details

 

If you call us directly through the website, you may receive follow-up communication (including phone or SMS) related to your request, appointment, or service.

 

Non-Personal Information

We may automatically collect non-personal information when you visit our website, such as:

• IP address

• Browser type

• Device type

• Pages visited and interactions

 

This helps us improve website performance and user experience.

 

How We Use Your Information

​We use your information to:

• Provide Services

• Respond to quote requests

• Schedule appointments

• Provide customer support and feedback

• Advertising & Analytics

 

We may use tools such as:

• Google AdsMeta (Facebook/Instagram)

• Pixel

 

These platforms may collect non-personal data to show relevant ads based on your activity.

Please refer to their privacy policies for more details.

 

Data Sharing

We do not sell, rent, or trade your personal information.

We may share your data with trusted third-party providers who help us:

• Process quote requests

• Manage website functionality

• Improve performance

 

These providers are required to keep your information confidential.

 

Data Security

We take reasonable steps to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security of your data.

 

Cookies and Tracking

Our website may use cookies and similar technologies to:

• Improve user experience

• Analyze website traffic

• Support advertising efforts

 

You can disable cookies through your browser settings if you prefer.

 

Your Rights

You have the right to:

• Request access to your personal information

• Request corrections

• Opt out of marketing communications

• Manage cookie preferences

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Changes to This Policy

We may update this Privacy Policy from time to time. Please review it periodically for any changes.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us:

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Aldergrove Location

3060 275A Street, Aldergrove, BC

(604) 856-6550

aldergrove@novusglass.ca

 

South Surrey Location

2546 King George Blvd, Surrey, BC

(604) 535-8852

southsurrey@novusglass.ca

 

Vancouver Location

2299 West Broadway, Vancouver, BC

(604) 568-1960

vancouver@novusglass.ca